Welcome Pack/Young Person Guide to the Service

The Service must produce a Guide explaining how the Service is provided and what package of support young people will receive from the Service.

The Guide should help each young person to understand:

• What support will be provided and how many hours of support you will receive a week;
• How you will be supported with daily living tasks, cooking, finances, tenancy agreements, health and wellbeing and psychological support;
• The Statement of Purpose for the Service will be shared with the young person;
• How to make a complaint in line with the Service’s Complaints procedure;
• How they can access advocacy support or independent advocacy if eligible; and
• How to contact the Office of the Children's Commissioner.

As part of reviewing and revising where appropriate the Statement of Purpose, the manager should review and update the Guide/Welcome Pack as necessary, and make sure young people are given an explanation of any changes.