Monitoring Quality

An annual review will be undertaken (in consultation with the police and any other relevant bodies) of the appropriateness and suitability of the location of the properties. The review should include the identification of any risks and opportunities presented by the property’s location and strategies for managing these.

See also Leadership and Management Procedure, Fitness of Premises

The review of the quality of support provided within the Service will be carried out by:

• A process of regular monitoring of the activities within the Service by the manager.

Regular Monitoring

Leaders and managers actively and regularly monitor the quality of support provided. They use learning from practice and feedback to improve the experiences and care of young people, including direct testimony from young people, parents if appropriate, staff, other professionals and other stakeholders. They learn from complaints, staff feedback, placement successes and breakdowns, and any serious events. They identify strengths and areas for improvement and implement clear development plans that continually improve the experiences of young people.

Health and Safety Requirements Monitoring

The Health and Safety Lead as well as the housing team will make sure that all repairs are monitored and recorded and all quality checks will be completed and meet all standards required. Please also see Health and Safety Procedure and the First Aid and Accidents.