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Getting Started with this Procedures Manual

This manual contains all of our key policies and procedures, listed in ‘Contents’ on the top of the screen.

When you have read this guide, start by familiarising yourself with the Contents List and the Procedures listed under each section.

You will see that our key policy statements are in Key Principles; the other sections primarily contain procedures and/or guidance.

If you are unable to find a Procedure you require, consult your manager or use the search function on the top of the screen.

We have used the following terms and post titles:

'Child' or 'Young Person'

Both of these terms are used to mean any child under the age of 18.

Line Manager

This is used to denote the first line manager for the Service; the person who supervises the Service’s manager.

Staff or Carer

Means all Staff and Carers whether employed or not.

Key Worker or Link Worker

Members of staff that have special responsibility for young people in the Service.

Parent

Means Parent or person with Parental Responsibility.

Social Worker

This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.

Placing Authority

Placing Authority means the local authority/agency responsible for placing the child or commissioning the service (usually Children's Services - see below).

This manual was updated in September 2024.

The next update is due March 2025. 

Please see Amendments for changes.

There is a large online glossary (Keywords) of terms used throughout the manual and an online resource for National Contacts which is designed to help you find the contact details for key national agencies and organistions. You will find a link to this free resource on the home page.

Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert your manager.

If you have any comments or suggestions to make about this Procedures Manual please consult your manager.

We recommend that you register with us to automatically receive notification when this manual is updated, and to receive a monthly newsletter containing articles which may be of interest. Click on the 'Register for Updates' button on the home screen, to complete and send your details to us.

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The Procedures Manual should normally be viewed on line but can be printed, for reference only, via the printing options of your internet browser (usually by clicking File from the top menu, and then selecting Print, or using the keyboard shortcut 'ctrl + p').

Please note, the Procedures Manual will be updated from time to time, so you should avoid retaining printed versions - hard copies are only valid for 72 hours.

Last Updated: September 9, 2024

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